❌ Items Not Eligible for Return
Due to the perishable nature of our products, we do not accept returns for:
• Change of mind
• Ordering errors
• Items not stored properly after delivery
All products must be unopened, unused, and kept refrigerated (where applicable) for return eligibility.
✅ Eligible Returns
We accept returns only if the item is:
• Defective
• Damaged
• Incorrect (wrong item received)
You must contact us within 24 hours of delivery to report any issues.
💬 How to Request a Return
1. Email us at support@pigs-might-fly.co.uk
2. Please Provide us with:
• Your order number
• A clear description of the issue
• Photos of the item and packaging
3. Keep the product refrigerated and do not dispose of it until we confirm
Once we verify the issue, we will offer:
• A refund
• A replacement
• Or an exchange, depending on your preference and product availability
🚚 Return Shipping Costs
• If the product is defective or incorrect, we will cover return shipping.
• For all other eligible returns, the customer is responsible for return shipping costs.
All returns must be sent using a tracked and chilled delivery service where appropriate, to ensure product safety and quality.
📦 Delivery Responsibility
We are not liable for failed deliveries due to:
• Incorrect address details
• Missed delivery attempts
Please ensure someone is available to receive your parcel at the time of delivery.
Contact Us
For questions or to start a return, contact us at:
📧 support@pigs-might-fly.co.uk
📞 07599 906039